- Please refer to the official website for prices. Promotion, activity, and coupons are not applicable for overseas orders.
- Once the payment is made, we will arrange shipment for you within 3-14 days. We regret that we do not accept any returns.
- We will only ship your parcel when all the items are ready. If the item is no longer available, we will store full credit back to the member account to use on the next purchase.
- Buyers have to bear international postage and import taxes. check shipping rate.
- We offer online credit card payment (VISA & MASTER CARD).check exchange rate.
- For information on delivery time for international airmail, pleaseclick here.
- For information on delivey time for EMS, pleasecheck here.
Q1.如何購物? (How to order?)
Please download order form, fill in the form with product details, and send it to us at firstname.lastname@example.org. Customer service will process your order soon.
Q2.海外運費計算? (How is shipping fee calculated?)
Shipping fee is charged based on weight of the parcel. Customer service will provide an estimate for shipping fee once the order is confirmed. You may also check shipping rates on Chunghua post website.
Q3.付款方式? (How to pay?)
We accept VISA & MATER CARD only (American Express Card is not avaliable at this time). The transacted currency is New Taiwan Dollars.
Q4.配送的國家? (Where do you ship?)
We offer worldwide shipping through Chunghua Post Office. For more details, please refer to Chunghua post website .
Q5.訂單狀態＆包裹查詢? (How to check order and parcel status?)
You may log in to your account and check order and parcel status under order detail.
Q6.完成訂單後注意事項? (Things to note once the order is completed)
We regret that no changes are allowed once payment is made .
If delivery is unsuccessfully and parcel is returned by courier, we will notify you via e-mail and cancel the order. You will be charged for shipping, and we will credit the remaining balance to your account for you to use on next purchase.
Q7.發票INVOICE說明? (What about the invoice?)
We will not provide invoice according to the Business Tax of Taiwan. (Business Tax: export or service foreign buyer invoice free.)