您好,歡迎來到東京著衣。

購物須知
初次購買

• 國外訂購方法

  • 【STEP1】請先加入會員。 ( Join our member first. )

  • 【STEP2】請至官網選購商品。 ( http://www.tokichoi.com.tw/)

  • 【STEP3】按此下載訂單範例 ,並來信mayuki0922@yahoo.com.tw 通知客服或撥打客服專線+886-5-2718800。
    ( Place order via emailDownload the order format. And email to mayuki0922@yahoo.com.tw or please call our customer service number 886-5-2718800)

  • 【STEP4】請至訂單系統確認訂單並告知寄送方式。(航空包裏、國際快捷包裏、陸空包裏-限美加地區)
    (check order through system and advice shipment method. Check shipping rate)

  • 【STEP5】僅接受VISA、MASTER CARD,恕不接受外幣、 匯票與Paypal。
    ( We accept online credit card payment Visa and Master card Check the exchange rate.)

  • 【STEP6】寄出國際包裹後,將告知包裹編號。按 此查詢中華郵政
    (We will inform the tracking number once the parcel is sent out Check the parcel status.)

  • 【STEP7】客戶收到商品。(Item received, please contact customer service officers if there's any problem.)


    • 【貼心提醒】
        1.商品價格請依官網賣場為主,海外客戶不適用官網優惠活動 (例:新品折扣、VIP折扣、組合活動、購物金)。
        2.付款完成後,將於上傳付款資料後3~14天內出貨,恕不接受退貨。
        3.訂單中商品缺貨,需等待全數到貨後,再一同寄出;如遇商品斷貨,將退還保留款,保留額度可於下次消費直接折抵。
        4.國際運費及進口關稅需由買家負擔,請按此查詢運費
        5.使用線上刷卡VISA、MASTER CARD,按此查詢匯率
        6.查詢國際包裹配送時間,請按此查詢預計抵達時間
        7.查詢國際快捷配送時間,請按此查詢快捷配送天數及限制


      【Notice】
      • Please refer to the official website for prices. Promotion, activity, and coupons are not applicable for overseas orders.
      • Once the payment is made, we will arrange shipment for you within 3-14 days. We regret that we do not accept any returns.
      • We will only ship your parcel when all the items are ready. If the item is no longer available, we will store full credit back to the member account to use on the next purchase.
      • Buyers have to bear international postage and import taxes. check shipping rate.
      • We offer online credit card payment (VISA & MASTER CARD).check exchange rate.
      • For information on delivery time for international airmail, pleaseclick here.
      • For information on delivey time for EMS, pleasecheck here.


      【Q&A 】
      Q1.如何購物? (How to order?)
      A:請下載訂單範例,將選購後商品訂單依附檔格式寄送至海外信箱mayuki0922@yahoo.com.tw,將有專人協助處理訂單。
      Please download order form, fill in the form with product details, and send it to us at mayuki0922@yahoo.com.tw. Customer service will process your order soon.

      Q2.海外運費計算? (How is shipping fee calculated?)
      A:國際運費是依包裏重量計算,待您確認訂單無誤,客服人員即會協助計算國際運費,您也可自行至中華郵政網站查詢運費。
      Shipping fee is charged based on weight of the parcel. Customer service will provide an estimate for shipping fee once the order is confirmed. You may also check shipping rates on Chunghua post website.

      Q3.付款方式? (How to pay?)
      A:目前開放使用VISA、MASTER信用卡付款(美國運通卡不受理),幣值為「新台幣 TWD(NT$)」。
      We accept VISA & MATER CARD only (American Express Card is not avaliable at this time). The transacted currency is New Taiwan Dollars.

      Q4.配送的國家? (Where do you ship?)
      A:全球皆有提供配送,包裏一律使用中華郵政配送,詳情請參考中華郵政網頁。
      We offer worldwide shipping through Chunghua Post Office. For more details, please refer to Chunghua post website .

      Q5.訂單狀態&包裹查詢? (How to check order and parcel status?)
      A:您可登入會員後至訂單查詢,點選查詢出貨狀態查詢出貨進度及配送狀態。
      You may log in to your account and check order and parcel status under order detail.

      Q6.完成訂單後注意事項? (Things to note once the order is completed)
      A:付款後不再受理訂單更改或異動。
      We regret that no changes are allowed once payment is made .
      若因無法與您取得聯繫而未能成功投遞包裏者,包裹除自動被退回外,我們將會取消此筆訂單並扣除相關來回運費後,將訂單餘額退還並發E-MAIL通知您。
      If delivery is unsuccessfully and parcel is returned by courier, we will notify you via e-mail and cancel the order. You will be charged for shipping, and we will credit the remaining balance to your account for you to use on next purchase.

      Q7.發票INVOICE說明? (What about the invoice?)
      A:依照台灣營業稅法,東京著衣將不會開立統一發票。 (營業稅法:直接外銷貨物或勞務予國外買受人得免開立統一發票)
      We will not provide invoice according to the Business Tax of Taiwan. (Business Tax: export or service foreign buyer invoice free.)
       

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